Legal
Use of artificial intelligence
At Sky Solutions Group we use AI tools to work faster on content, attention and request handling, but relevant decisions and responsibility for what we publish and deliver always sit with people. This page explains which systems we use or may use, for what purposes, and how you can identify them, under Regulation (EU) 2024/1689 (AI Act).
Controller: SKY REAL ESTATE & FINANCIAL SERVICES S.L., NIF B-87851150, Avenida Manuel Fraga Iribarne 38, 1º Planta, Oficina 3, 28055 Madrid. Contact: hola@skysolutionsgroup.es.
This page is informational and is not legal advice. Group companies (Sky Real Estate, Sky Law, Sky Financial Services, Sky Top Capital, Sky Ingenia) may publish complementary AI notices on their own sites.
1. What we use AI for
- Content drafting. AI helps research, structure and draft web copy. A person on our team always reviews, edits and approves texts and assumes editorial responsibility.
- Images and illustrations. Some hub images are created or edited with AI (e.g. cinematic stills). When an image could be mistaken for a real person, place or property, we identify it as AI-generated next to the content.
- Virtual chat assistant. If this site offers chat, it may be handled by an AI assistant. We tell you at the start and you can ask to speak with a person anytime.
- Voice agents. Group companies may use AI voice assistants (e.g. ElevenLabs) on calls. You are told at the start of the call and can ask for a person. Outbound calls only happen on a lawful basis and respecting commercial communications rules and the Robinson List.
- Request handling. We may use AI to classify or prioritise messages. No request is discarded without human review. Binding decisions (sale, valuation, credit intermediation, legal filings, etc.) are always taken by a professional of the relevant group company.
2. How to identify AI-generated content
- Chat and voice assistants introduce themselves as AI in the first message or at the start of the call.
- Realistic AI images, audio or video carry a label such as «AI-generated image» next to the content.
- Where tools allow, files may include technical provenance marks (e.g. C2PA).
- Texts reviewed and approved by our team do not carry a piece-level AI tag, because a person is accountable for them.
3. What we do not do with AI
- We do not take decisions that significantly affect you in a solely automated way.
- We do not use techniques that manipulate or exploit people’s vulnerabilities.
- We do not use emotion recognition or biometric identification systems.
- We do not create content that impersonates real people without consent.
- We do not use your data to train third-party AI models.
4. Providers and your data
We work with AI providers acting as processors under contracts that protect your data. Voice agents may rely on ElevenLabs. Image tools may include Google Gemini. See our Privacy policy for purposes, retention and your rights.
5. Oversight and training
Our team receives training on responsible AI use. We update this policy when we add tools or the law changes.
6. Contact
Questions about AI use: hola@skysolutionsgroup.es. Data-protection rights: gdpr@skysolutionsgroup.es. You may also contact AESIA and the Spanish Data Protection Agency (aepd.es).